Privacy Policy

This privacy policy explains how Martlands Waste Solutions Ltd collects, uses and protects personal information when you use our website or hire a skip from us. We are committed to handling your information carefully and in line with UK data protection law.

Who we are

Martlands Waste Solutions Ltd, trading as Martlands Skip Hire, is the data controller responsible for your personal information. Our registered address is New Bartons Farm, off Runway Road, Kestrel Place, Burscough, Ormskirk, L40 8AB. You can contact us about anything in this policy by emailing info@martlandskiphire.co.uk, calling 01704 779345, or writing to us at the address above.

What information we collect

When you contact us or book a skip, we collect the information you give us. This typically includes:

Your name
Your email address
Your telephone number
The delivery address and postcode for your skip
The dates you need the skip and the size required
Whether you need a road permit, which may mean we share details with your local council
Any other information you choose to include in an enquiry

When you visit our website we also collect limited technical information automatically, including your IP address, browser type, the pages you view and how you arrived at the site. This is described further in the cookies section below.

How we use your information

We use your information to quote for and provide skip hire services, to deliver and collect skips, to arrange council permits where a skip is placed on the road, to take payment, to keep the records the law requires us to keep, and to respond to any questions or complaints. We rely on the following legal bases for processing your information:

Contract — where we need your information to provide the service you have asked for.
Legal obligation — where we are required to keep records, including waste transfer documentation under duty of care requirements, and accounting records for tax purposes.
Legitimate interests — where we use information to run and improve our business, provided your rights do not override those interests.
Consent — where you have agreed to something specific, such as optional cookies. You can withdraw consent at any time.

Who we share your information with

We do not sell your information to anyone. We share it only where necessary to provide our service or where the law requires it. This may include:

Local councils, where a permit is needed to place a skip on a public road
The Environment Agency and other regulators, in connection with our waste carrier licence and site licence obligations
Professional advisers and insurers where necessary

How long we keep your information

Waste transfer notes and duty of care records are retained for the period required by law. Accounting records are kept for six years plus the current financial year, as required by HMRC.

Cookies and website analytics

Our website uses cookies, which are small files stored on your device. Some are necessary for the site to function. Others help us understand how visitors use the site so we can improve it. We use Google Analytics to collect anonymous statistics about site usage, such as which pages are most visited and how people found us. You can control or delete cookies through your browser settings. Blocking all cookies may affect how parts of the site work.

Your rights

Under UK data protection law you have the right to:

Ask for a copy of the information we hold about you
Ask us to correct information that is wrong or incomplete
Ask us to delete your information, where we are not required to keep it
Object to or ask us to restrict how we use your information
Ask us to transfer your information to another provider
Withdraw consent where we rely on it

To exercise any of these rights, contact us using the details above. We will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113. We would ask that you contact us first so we have the chance to put things right.

Keeping your information secure

We take reasonable steps to protect your information against loss, misuse and unauthorised access.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date at the top.

Here Is What Our Customers Say

5 out of 5 stars
Emma Pink
23/09/2024 - Google

					I recently used Martlands whilst emptying the property of my deceased mother. From the very first communication Lucy was respectful and super helpful, providing all the information I needed to make decisions. The first skip was provided the same day I called to book and when we needed a second, that too was provided the same day. The drivers were quick and friendly and one even helped me fill the skip as I had underestimated how much I could put in it. Lucy also provided details of house clearance companies for me as we couldn't get it all done in the time we had. I would highly recommend them, good value and excellent service.				
		
5 out of 5 stars
gary rhodes
10/09/2024 - Google

					Having delt with a lot of local waste company's over the years martlands are the best

I like they do what they say if you ask to collect they collect promptly if you ask fro a drop the give you a day and time drivers are always helpful cannot ask for more 5 *****

Gary Rhodes  G&L Hold Ltd				
		
5 out of 5 stars
Sue GAM
09/09/2024 - Google

					We have used Martland's Skip Hire for a few years and they have always offered an excellent service with skip delivery's and collections, nothing is too much trouble for their drivers, we would highly recommend them.				
		
5 out of 5 stars
Mark Kirkham
08/09/2024 - Google

					I’ve been using Martlands for about 5 years, the staff are always very friendly on the phone, also the drivers are always helpful, great service not let me down yet. Thanks Martlands				
		
5 out of 5 stars
andrew rimmer
05/09/2024 - Google

					Just want to say what a brilliant customer service experience I had 👍🏼it was top quality from start to finish				
		
5 out of 5 stars
Daniel Morton
20/08/2024 - Google

					Fantastic service. Paul was especially helpful.				
		
5 out of 5 stars
Ergun Sahillioglu
05/03/2024 - Google

					Good company to deal with, friendly and efficient right from the start. Quick pick up after phoning too. Both drivers drop off and pick up were pleasant, as well as professional. Would highly recommend.				
		
5 out of 5 stars
Ian Bradley
05/12/2023 - Google

					Very happy with the service we get, always fast at a skip changes and never have any problems with the drivers.

Ian Bradley Construction ltd				
		
5 out of 5 stars
Rebeckah Vaughan
15/09/2023 - Google

					I’ve just had my skip collected by Motty, he was so polite. So professional and very helpful. Moving house can be extremely stressful and this gent was so helpful. I will definitely be using this company again. Fantastic customer service.